This Privacy Policy clearly explains how every piece of information you provide on the fc25 platform is collected, stored, and used. We believe transparency is the foundation of trust.
Every transaction and piece of data at fc25 is protected. See how — take a look at these cards.
This privacy policy applies to the fc25 (https://fc25.wine) platform. By using the platform, you are considered to have agreed to this policy.
We collect various types of information to provide services on the fc25 platform, always aiming to collect only what is strictly necessary. Details are outlined below.
When you register or use services on fc25, you provide certain information directly. This includes:
When you use the fc25 website or app, certain information is collected automatically. This includes:
Fc25 never has direct access to your password — it is stored as a hash using the bcrypt algorithm. Not even our staff can view your password.
Fc25 requires KYC (Know Your Customer) verification for withdrawals and high-value transactions. The following documents may be requested:
Fc25 uses your data only for specific, lawful purposes. We never use your information for anything unrelated to those purposes.
| Data type | Purpose of Use | Legal Basis |
|---|---|---|
| Name, mobile, email | Account Creation & Management | Contractual Obligation |
| ID card, selfie | KYC Verification & Fraud Prevention | Legal Obligation |
| Payment information | Deposit & withdrawal process | Contractual Obligation |
| Gaming history | Responsible gaming monitoring | Legal Obligation |
| IP address | Security & Fraud Detection | Legitimate Interest |
| Promotional messages (with consent) | Consent |
Fc25 does not build your profile to sell to advertisers. You can unsubscribe from marketing emails at any time.
Fc25 never sells your data. However, in limited circumstances, certain information may be shared with specific third parties — solely as needed to deliver our services.
Before sharing your data with any third party, we verify that they maintain the same high privacy standards we do.
Fc25 uses cookies on its website. Cookies are small text files stored in your browser that help enhance your experience.
You can disable non-essential cookies at any time through your browser settings. However, disabling essential cookies may prevent login and some features from working. All modern browsers — including Chrome, Firefox, and Safari — have built-in cookie management options.
Fc25 does not retain your data indefinitely. A specific retention period is defined for each type of information.
| Data type | Retention period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligation |
| Transaction Records | 7 Years | Financial Regulatory Compliance |
| KYC documents | 5 years after the end of relationship | Anti-Money Laundering Law |
| Gaming logs | 2 Years | Responsible gaming monitoring |
| Support tickets | 3 years | Service improvement |
| Marketing Consent | Until consent is withdrawn | Based on your preferences |
Once the retention period expires, your data is automatically deleted or anonymized through secure methods. In some cases, legal obligations may require us to retain certain data longer — you will be informed if that applies.
As a fc25 member, you have full rights over your own data. We respect these rights and are committed to helping you exercise them.
To exercise any of your rights support@fc25.wine Email us at or Help center. We will respond within 30 business days. Additional information may be requested to verify your identity.
In some cases, legal obligations may prevent us from deleting certain data. If so, we are required to explain why.
Fc25 is an 18+ platform. We do not collect information from or provide services to anyone under the age of 18, under any circumstances.
Age verification is carried out at registration, and if any member is found to be under 18, their account is immediately suspended and all associated data is permanently deleted.
If you believe a minor is using fc25, please support@fc25.wineto let us know. We will take immediate action.
Protecting minors is fc25's highest priority. Parents and guardians are encouraged to monitor their children's device usage and use parental control software.
The fc25 platform integrates certain third-party services such as payment gateways and KYC verification providers. These providers have their own privacy policies.
Fc25 signs a Data Processing Agreement (DPA) with every service provider it works with. These agreements ensure that they:
Payment details are sent directly to the respective payment provider's (bKash/Nagad) servers. fc25 never stores your full card details or mobile banking PIN.
Fc25 uses industry-leading security technology to protect your data. Our security framework operates on multiple layers.
In the event of a cyberattack or data breach, we are obligated to notify affected members and the relevant authorities within 72 hours.
Fc25 may update this Privacy Policy as needed — due to legal requirements, new services, or technical changes.
If you do not agree to the updated policy, you may close your account at any time. Some data may still be retained after closure for legal reasons, but active processing will cease.
Contact us for any privacy-related questions, requests, or complaints. We take every message seriously.
Our privacy team is available 24/7, every day of the week. Reach out with any concerns — we're always ready to help.